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Customer Support

Get support for your engagement programmes from one of our helpful advisors whenever you need it

Support every step of the way

Pre / post and ongoing support to build and improve your platfrom to fit your needs

Account Management

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Dedicated account management with regular meetings and feedback
Fully-managed implementation
Project timescales & reporting
Transparent feedback
Escalation and SLA-tracking
Content management

Communications programme

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Launch and ongoing staff communications planning
In-house Marketing team
Design for promotional activity
Social Media & SMS alerts
Monthly competitions
Emails and desk-drops

MI Analytics Report

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Comprehensive, live MI reporting on all activity
Engagement levels
Hits and visitors analytics
Offers taken up
Most popular vendors
Total spend and savings

24/7 employee helpdesk

Help answer any questions your people might have

  • Strict SLAs for customer response times
  • Dedicated support number and email address
  • Telephone concierge teams with sector specialists