Case Studies
With more than 43,000 officers and staff, the Metropolitan Police is the UK's largest police service and has 25% of the total police budget for England and Wales. As such, it requires considered structure and division of disciplines and skills, with the aim of maintaining a finely-tuned,...
Power NI is Northern Ireland’s largest electricity provider supplying power to homes, businesses and farms, with almost half a million customers. With over 350 experienced local staff they have a unique understanding of their customers and outstanding customer service is in their DNA.
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Cancer Research UK (CRUK) puts a huge emphasis on employee relationships. Despite being one of the larger and better-known charities, they are still bound by financial constraints and the ongoing universal challenge of motivating and engaging their staff. Hence, CRUK has always had to be more...
In an increasingly busy industry, insurers are struggling to stand out from each other. Client X was seeking to gain market share through the use of incentives, so we worked with them to develop a strategy that would drive acquisition in an effective manner. Client X is a large...
Our client is a leading membership body in the UK with a member base comprising mass affluent to affluent professionals. As savvy consumers they have had access to other member benefit packages but these were not particularly successful. On the recommendation of an existing client, the...
