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Colt Technology Services Logo Reward & Recognition

Business Overview

Case Study: Colt

They are a global provider of agile, high bandwidth connectivity solutions, that employs more than 5,000 people, across 22 countries in Europe, Asia and North America. Its diverse international workforce ranges from tech savvy and computer literate technicians to high-performing sales and management professionals as well as a range of back office and support staff.

Number of Employees
5020
Industry
Telecommunications
Locations
22
The Challenge 

Colt approached Xexec to develop a comprehensive employee recognition programme that would support the organisation’s vibrant and exciting culture by effectively engaging its diverse international workforce.

The objectives of the recognition programme were to strengthen engagement, increase motivation, and improve Colt’s employee experience by rewarding behaviours vital to the business, making its systems more engaging to use, and aligning its practices to be simple and transparent.

Moreover, Colt required a scheme that could be delivered on an international scale, rolling out to more than 5,000 employees operating across dozens of countries.

The Solution 

Xexec created Colt Inspire, an award-winning online employee recognition portal, to make it quick and easy to recognise great work, simplify processing, and generate high levels of engagement amongst global staff. The programme was designed to mimic many aspects of a social media platform, with functions such as newsfeeds and the ability to tag in employees showing exemplary behaviour. In response to the international footprint of the organisation, Xexec developed a multi-currency programme, incorporating cost-of-living index calculators alongside local country redemption catalogues with retail vouchers and multi-currency prepaid cards. 

Features such as Xexec’s telephone concierge service were introduced to make remote redemption of rewards and gifts quick and easy. Proxy nominations (the ability for colleagues to nominate on behalf of others) were also introduced with this in mind. Other functions such as ‘Tag My Manager’ were designed to encourage employees to think upwards and celebrate achievements of managers as well as their peers and more junior members of the team.

The Outcome 
The platform has enabled staff members to recognise and reward each other’s contributions with ease on a global basis, making employees across the world feel part of a team and ensuring their achievements are recognised. After just three months of the scheme going live there was a huge increase in levels of engagement. For example, over the first 11 weeks employees were nominated for 3,619 awards across 21 countries with a 90% approval rate. 54% of awards were financial and redeemed in different parts of the world across 12 currencies. The online scheme automates the process for granting recognition awards, avoids the need for any paper filing (thus introducing operational efficiencies), and automatically collects management information, thereby providing the global team with an array of insightful data on performance and talent management.
"We chose Xexec because we trusted them to deliver globally with multiple award schemes - financial and non-financial. Their expertise is excellent and, unlike many other companies, you do not get "handed over" to someone with less knowledge or experience once you've signed the contract! The first reaction from our employees has been very positive and we're seeing a high volume of usage for e-cards and nominations for our financial award schemes." - Masha Boldyreva, VP - HR, Colt Technology Services
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