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Reward & Recognition
Business Overview 

Grant Thornton is one of UKs leading business and financial advisors. With a diverse workforce of over 4,500 staff, including around 200 partners with a broad range of skill sets, Grant Thornton is a prime example of the modern workforce.

The challenge 

Grant Thornton wanted to address the way it recognised and rewarded such a diverse workforce, especially given the firms strategy of becoming a “shared enterprise” with a culture focused on sharing ideas, responsibility and reward.

Central to this strategy were the following objectives:

  • To unlock the potential of every employee by freeing them from inflexible hierarchies
  • To foster a sense of shared purpose amongst the workforce 

Grant Thornton needed to develop a simple to use platform that could deliver and build a clear set of recognition principles across its entire business.

The solution 

Grant Thornton worked with Xexec to develop a bespoke platform that addressed very specific needs including:

  • Developing a simple to use portal that encouraged engagement with its end users
  • It would not be viewed as “just another HR initiative”
  • Branding should be unique, simple and clearly about recognition – not the business
  • The focus should be on team and not individual
  • It needed to be clear what attributes would be recognised e.g. performance vs. cultural attributes

Together they Grant Thornton and Xexec created ‘3-Cheers’, a bespoke recognition platform that recognised the great things its staff do in an open and transparent way.

This was done by creating tiered rewards that were awarded (recognised) by peers including:

  • Thumbs Up – straight forward recognition / no monetary value 
  • High Five - £10 award
  • Fist Bump - £50 award
  • Big Fist Bump - £500 award
The Outcome 

With over 4220 awards having been made in the first quarter of 2017, the scheme has proven to be a great success to date. The success of relatively low value awards had surpassed all expectations and it was clear that the message of being recognised by a peer or boss was much more important than the monetary value.

In addition, the thought and planning that had gone into the platform from the outset by both Grant Thornton and Xexec, had encouraged engagement from the outset as well as managing employee expectations and making it clear what behaviours were to be recognised and rewarded. 

The Grant Thornton recognition scheme continues to be a success with high levels of engagement.

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