Customer Support

Get support for your engagement programmes from one of our helpful advisors whenever you need it

Support every step of the way

Pre / post and ongoing support to build and improve your platform to fit your needs

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Account Management

Dedicated account management with regular meetings and feedback


○ Fully-managed implementation

○ Project timescales & reporting

○ Transparent feedback

○ Escalation and SLA-tracking

○ Content management

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Communications Program

Launch and ongoing staff communications planning


○ In-house Marketing team

○ Design for promotional activity

○ Social Media & SMS alerts

○ Monthly competitions

○ Emails and desk-drops

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MI Analytics Report

Comprehensive, live MI reporting on all activity


○ Engagement levels

○ Hits and visitors analytics

○ Offers taken up

○ Most popular vendors

○ Total spend and savings

24/7 employee helpdesk

Help answer any questions your people might have

Strict SLAs for customer response times

Strict SLAs for customer response times

Dedicated support number and email address

Dedicated support number and email address

Telephone concierge teams with sector specialists

Telephone concierge teams with sector specialists

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